Help Centre
7jli | Frequently Asked Questions
Got a question about your 7jli account, games, payments, or how the platform works? You will find straightforward answers here. Browse by topic or scroll through to find what you need.
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General Questions
7jli is an online gaming platform built for players in the Philippines. It brings together live casino games, slot machines, fish shooting games, sports betting, and more in a single account. Everything runs through a secure platform designed for mobile and desktop access, with payments processed in Philippine Peso.
7jli is open to residents of the Philippines who are at least 21 years old. A valid Philippine mobile number is required to register and verify your account. Players outside the Philippines are not permitted to open accounts on this platform.
The platform covers several popular categories:
- Live casino — baccarat, roulette, blackjack, and more with live dealers
- Slot games — hundreds of titles from classic reels to video slots
- Fish shooting games — multiplayer shooting games with cash prizes
- Sports betting — basketball (PBA, NBA), volleyball, boxing, esports, and football
- e-Bingo and online poker
Yes. The 7jli platform and most game categories are accessible around the clock. Live casino tables run 24/7 with rotating dealers. Scheduled maintenance windows are announced in advance, and any temporary downtime is usually brief.
Customer support is available 24/7 via live chat inside the platform. Once you are logged in, look for the chat icon on any page. You can also reach the support team by email at [email protected]. Live chat typically gets the fastest response.
Account & Registration
Go to the Register page, fill in your Philippine mobile number, choose a username, and set a password. You will receive an OTP via SMS to verify your number. Once verified, your account is active and ready to use. The whole process takes under two minutes.
No. Each person is allowed only one active account on 7jli. Creating duplicate accounts violates the terms and conditions and may result in suspension of all linked accounts and forfeiture of any balance. If you have trouble accessing your account, contact support — do not create a new one.
Basic verification via OTP is required at registration. For higher withdrawal limits or if the system flags an account for review, you may be asked to submit a valid government-issued ID — for example, a Philippine passport, driver's licence, or SSS/UMID card. This process is standard and helps protect your account.
Log in to your account and go to the account settings section. From there you can update your password and personal preferences. Changes to your registered mobile number may require re-verification via OTP. For changes that cannot be done in settings, reach out to customer support via live chat.
Login & Security
Use the OTP login option on the Login page. Enter your registered mobile number, receive a one-time code via SMS, and use it to sign in. Once inside your account, go to account settings to create a new password. If your number is no longer active, contact support directly via live chat for account recovery assistance.
Accounts are temporarily locked after several consecutive failed login attempts as a security measure. They may also be suspended if there is a terms violation. If your account is locked and you believe it is in error, contact the support team via live chat with your registered mobile number ready for verification.
OTP (One-Time Password) login lets you sign in without entering a password. On the login screen, select the OTP option and enter your registered mobile number. A six-digit code is sent by SMS within a few seconds. Enter the code to log in. Each code is valid for a short window only and cannot be reused, so it is secure even if intercepted.
7jli uses SSL encryption on all pages, which protects data transmitted between your device and the server. OTP verification adds a second authentication layer during login. You can also review your login history in account settings. To stay safe, use a unique password, never share your OTP with anyone, and log out after sessions on shared devices.
Deposits & Withdrawals
All transactions on 7jli are processed in Philippine Peso (PHP / ₱). There is no currency conversion involved, so what you deposit and what you see in your account balance are in the same currency. This makes it straightforward for players across the Philippines, whether in Manila, Cebu, Davao, or anywhere else.
7jli supports the following local payment channels:
- GCash — local e-wallet popular across the Philippines
- Maya — another widely used Philippine e-wallet
- Philippine online banking and bank transfer
Deposits via GCash and Maya are generally credited in real time or within a few minutes. Bank transfers may take slightly longer depending on the sending bank's processing times, typically within the same business day. If a deposit does not reflect after a reasonable wait, contact support with your transaction reference number.
Withdrawals are processed back to the same channel used for your deposit — GCash, Maya, or your registered bank account. Log in to your account, go to the withdrawal section, enter the amount in PHP, and confirm. Processing times vary by channel; e-wallet withdrawals are generally faster. Identity verification may be required before your first withdrawal or for larger amounts.
Games & Betting
The live casino section features tables hosted by live dealers streaming in real time. Available games include baccarat, roulette (European and American), blackjack, dragon tiger, and sic bo. Tables run at various stake levels to suit different players, and multiple tables are usually open simultaneously.
Fish shooting games are multiplayer arcade-style games where players use virtual cannons to shoot fish and sea creatures on screen. Each creature has a different point value, and larger or rarer targets pay out more. You use credits from your account to fire shots, and winnings are credited back when you successfully catch targets. It is one of the most popular categories among Filipino online gaming fans.
Yes. Sports betting on 7jli covers events that matter to Filipino fans. PBA basketball is featured prominently, along with NBA games. Philippine volleyball leagues, local and international boxing events, esports tournaments (including popular titles), and football matches from major leagues are also available. Check the platform for the current schedule of available events.
Yes. The full game library is accessible on mobile browsers and through the 7jli app. Live casino streams, slot games, fish games, and sports betting all work on Android and iOS devices. For the best mobile experience, downloading the app from the Download page is recommended — it loads faster and supports biometric login.
VIP & Rewards
Every bet you place while logged in to your 7jli account earns loyalty points. As your accumulated points grow, you progress through VIP tiers. Higher tiers unlock better benefits including increased cashback rates, faster withdrawal processing, and access to dedicated support. You can view your current tier and point balance after logging in. Visit the VIP page for details on the tier structure.
Point expiry rules are outlined in the Terms & Conditions. In general, accounts that remain active through regular play retain their accumulated points. Extended periods of inactivity may affect your point balance. Check your account dashboard for the current status of your points and any applicable validity periods.
Available bonuses and promotions are visible in your account after you log in. Some offers are applied automatically when you make a qualifying deposit, while others require you to opt in from the promotions section. Each bonus has its own terms regarding wagering requirements and validity — always read these before claiming to avoid any confusion.
Yes. The VIP programme is designed to reward regular play over time, not just high spending. Every active session contributes points regardless of the bet size. Even players who play occasionally will accumulate points and eventually unlock tier benefits. There is no sign-up required for the VIP programme — it starts automatically when you register.
Responsible Gaming
You must be at least 21 years old to register and play on 7jli. This is a firm requirement, not a guideline. Accounts found to belong to underage individuals will be closed immediately and any remaining balance returned. If you know of an underage person accessing the platform, please report it to our support team.
Yes. 7jli supports responsible gaming tools that allow you to set personal deposit limits and session time limits from your account settings. Using these tools is a practical way to keep your gaming within a budget you are comfortable with. Setting limits before you start playing is a good habit that many experienced players follow.
If gaming starts to feel less like entertainment and more like a problem, it is important to take that seriously. Visit the Responsible Gaming page for self-assessment tools and practical guidance. You can also request a temporary account suspension through customer support if you feel you need a break. Online gaming should always stay within the boundaries of what you can afford — financially and emotionally.
Ready to Play?
Join 7jli and Start Your Gaming Experience
Create a free account today. Access live casino, slot games, fish games, and sports betting — all from one platform built for the Philippines.